At Elite Beauty Medical Spa, we are committed to providing exceptional service and premium products. To protect both our clients and our team's time, the following Refund and Cancellation Policy applies to all bookings and purchases.

Product Refunds

We accept returns of unopened and unused skincare products within 30 days of purchase. Items must be in their original packaging and accompanied by a receipt or proof of purchase.

We cannot accept returns for:

• Opened or used products
• Items purchased more than 30 days ago
• Gift cards
• Perishable or intimate items (if applicable)

Refunds will be issued to the original method of payment. Please allow up to 10 business days for the refund to process.

Service Cancellation Policy

To secure appointments and respect our providers' schedules, we require a $50 downpayment at the time of booking most cosmetic services.

• Cancellations or rescheduling made more than 24 hours in advance: Your deposit will be fully credited to your treatment or refunded upon request.
• Cancellations within 24 hours: The $50 deposit will be forfeited.
• No-shows may result in a charge for the full service amount or the loss of future booking privileges without prepayment.

Clients may also choose to securely store a card on file instead of paying a deposit. However, the same cancellation and no-show policies apply.

Prepurchased Packages

If you purchase a package of services:

• Any unused balance can be applied as a credit toward another service of your choice.
• Credits can be transferred to another service within the spa.
• Packages expire 1 year from the date of purchase.
• No monetary refunds are issued for unused package balances.

Third-Party Financing (e.g., Cherry, CareCredit)

Any purchases made using third-party financing platforms such as Cherry, CareCredit, or similar:

• Cannot be refunded as cash or credit back to your original payment method.
• May be exchanged for another service of equal value at Elite Beauty Medical Spa.

Product Exchanges

Defective or damaged products may be exchanged in person at the spa. Please bring the item and your receipt, and our team will assist you promptly.

Exceptions

While our policies are designed to ensure fairness and consistency, we understand that life happens. Elite Beauty Medical Spa reserves the right to make exceptions and approve refunds on a case-by-case basis, at our sole discretion.

Need Help?

Call or text us at (914) 559-9172
📧 Email: info@myelitebeauty.com

We're here to help with any questions regarding returns, refunds, or appointment changes.